Reference

How We Handle Your Personal Information

We built tiger1 around fast mobile payments and sports action, and your privacy sits at the centre of that. This policy explains exactly what data we collect, why we hold it, and how you stay in control of your account information — whether you…

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tiger1 How We Handle Your Personal Information
DATA SAFEGUARDS

How We Protect and Manage Your Information

Every piece of data moves through encrypted channels and sits behind access controls that limit who inside our team can view it. Below are the specific practices we follow to keep your account and personal information secure, from the moment you register to the day you ask us to remove your records.

Encryption in Transit

All connections between your device and our servers use SSL encryption. Whether you are topping up via bKash or browsing Football Oddszone, the data travelling between you and tiger1 stays unreadable to anyone intercepting the connection.

Payment Data Isolation

Your bKash, Nagad or Rocket account numbers are stored separately from your profile details. Payment processors handle transaction completion; we retain only a reference ID and amount for your records, not full wallet credentials.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most.

Account Security

When you log in from a new device, we send an OTP to your registered mobile number before granting access. This extra step prevents unauthorised logins even if someone else obtains your password. Keep your OTP private at all times.

Data Retention Period

We hold your transaction history and account records for as long as your account remains active, plus a retention window after closure to meet any legal obligations. Once that window passes, records are anonymised or deleted permanently.

Requesting Changes or Deletion

You can ask us to correct any inaccurate data or delete your account entirely. Contact support via live chat or email, confirm your identity through the OTP process, and we will action the request within the timeframe stated in our…

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how we store or use your data, or if you want to exercise any of your rights under this policy, our support channels handle privacy queries directly. You do not need a separate form — just mention it is a data request and the team will route it to the right desk.

Live Chat Open the chat widget from any page on tiger1. Tell the agent your query relates to personal data, and they will escalate it to the privacy desk. Available around the clock for Bangladesh account holders.
Email Send your data request to our support email. Include your registered mobile number and the specific action you need — access, correction or deletion. We aim to respond within a few working days.
Account Settings Log in, head to account settings and open the privacy tab. From there you can update contact details, toggle marketing notifications, and download a summary of the data we currently hold on file.

Common Questions About Your Data Rights

We get regular queries from account holders about how their information is handled. These answers cover the points most people ask about — from what we collect at sign-up to how you can get your records removed.

We collect your name, mobile number, email address, date of birth and the payment method you link — whether that is bKash, Nagad or Rocket. This lets us verify your identity, process deposits and send transaction confirmations to the right place.

Your mobile number is tied to your OTP verification for logins and withdrawals. It also connects to your bKash, Nagad or Rocket wallet so we can match deposits to your account quickly. Without it, we cannot confirm transactions or secure your sessions.

We share data only with payment processors needed to complete your bKash, Nagad or Rocket transactions and with identity verification partners. We never sell your personal details to advertisers or unrelated companies for their own marketing.

Log in, open account settings and go to the privacy tab. You will find a downloadable summary of your profile and transaction history there. Alternatively, message live chat with a data access request and we will compile a copy for you.

Yes. Contact support via live chat or email and request full account deletion. After verifying your identity through OTP, we will begin the process. Some records may be kept for a limited retention period if required by applicable regulations.

We retain transaction records for a defined period after account closure to meet potential legal or dispute-resolution needs. Once that window ends, the records are either permanently deleted or fully anonymised so they cannot be linked back to you.

We use session cookies for login persistence and analytics cookies to understand lobby usage. You can block or clear them through your mobile browser settings. Blocking session cookies means you will need to log in again each visit, but your stored data stays unaffected.

We store a tokenised reference rather than your full wallet credentials. The payment processor handles the sensitive part of the transaction. This means even if our database were somehow accessed, your complete bKash or Nagad details would not be exposed.

We notify you through your registered email or an in-account message whenever a material update to this policy takes effect. We recommend reviewing the notice when it arrives so you stay aware of any new data practices or rights adjustments.

Availability of our platform depends on your local law and eligible regions. We apply the same data-handling standards regardless of where you connect from, but we cannot confirm service access in jurisdictions where regulations prohibit online wagering platforms.

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